It’s very annoying being treated impersonally, as ‘call number 18 in a queue’, or as a poorly defined Amazon customer (no I don’t want more baby toys, I only bought one for my friend). But we all exist as impersonal datapoints on many, many spreadsheets all over the place.
I’ve ranted with my friends about the strange decisions taken by insurance companies: why is insuring my car against fire and theft MORE expensive than comprehensive cover?? How is Catford classified as a flood plain?
But gradually I achieved (for me) a zen-like level of calm – I remembered that really I’m just a statistic. In this particular case, a woman in her twenties with a very old Ford Fiesta. And my friend is simply a Catford resident whose neighbours have made several claims for flooding (probably burst pipes, rather than Biblical inundations of south London). We’re all statistics. (more…)